COURSE OVERVIEW

Workplace conflict is unavoidable, but it doesn’t have to be disruptive. Launched in 2026, this engaging course helps learners recognize conflict early, understand common conflict styles, and respond effectively using practical communication strategies. By the end of the course, participants will feel more confident managing conflict in ways that support collaboration, productivity, and strong working relationships.

COURSE TOPICS

• • Defining Conflict

• • Types of Conflict

• • Stages of Conflict

• • Strategies for Dealing with Conflict

• • Preventing Conflict Through Communication

ONLINE COURSE DURATION

Approximately 45 minutes

PASS MARK

This course is knowledge-based and intended for learning purposes only. There is no passing grade requirement; a certificate of completion is issued upon successful course completion.

CERTIFICATE OF COMPLETION

Upon successful completion of this online course, a certificate of completion will be available for download and printing.

COURSE PREVIEW